Returns & Exchanges
At Bawarchi Biryanis Indian Cuisine Morrow (“Company”, “we”, “our”, “us”), we strive to serve fresh, high-quality food and provide excellent customer service. We understand that concerns may occasionally arise, and this Returns & Exchanges Policy explains how we handle returns, complaints, replacements, refunds, credits, and service issues.
This policy applies to:
Dine-in
Take-out
Pickup
Online orders
Delivery (own drivers or third-party apps)
Catering and party trays
Special orders and bulk purchases
By placing an order or consuming our food, you agree to the terms below.
2. General Principles
We want our guests to enjoy their experience. If you are not satisfied, please contact us immediately at:
📞 470-706-8338
📧 support@bawarchimorrow.com
You must notify us within 2 hours of pickup or delivery for food quality concerns.
We handle issues case-by-case and may offer:
Replacement of food
Store credit
Partial or full refund
Coupon for future visit
No action, if complaint is not supported
All decisions are at management’s discretion and final.
3. Conditions for Returns or Exchanges
To be eligible for replacement or refund:
✔ The concern must be reported within 2 hours of receiving the food
✔ The food must be returned to the restaurant for review (even partially)
✔ Photos may be requested before return
✔ The food must be inspected by our team
✔ Original receipt or order information must be provided
We cannot issue refunds if the food is:
Fully consumed
More than 2 hours old
Not returned
Modified or tampered with
Claimed after closing time
4. Valid Reasons for Exchange or Replacement
We may provide replacement or credit if:
Wrong item received
Food is undercooked or improperly cooked
Food is spoiled or has quality issues
Foreign object found (very rare, investigated immediately)
Missing item(s)
Order delay caused by our team
We will replace the item or provide credit.
5. Reasons Not Eligible for Returns or Refunds
We do not offer refunds or exchanges for:
❌ Taste preference (e.g. too spicy, not salty enough, not sweet enough)
❌ Customer changed mind or ordered wrong item
❌ Customer did not read menu or ingredients
❌ Food kept unrefrigerated and spoiled later
❌ Personal dietary restrictions not disclosed
❌ Delivery issues caused by third-party apps
❌ Cold food due to late pickup
We are not responsible for delays caused by:
Traffic
Weather
Driver shortages
Third-party apps
For third-party delivery issues, customers must contact:
📱 UberEats, DoorDash, Grubhub, etc.
6. Special Instructions & Custom Orders
We will follow special instructions to the best of our ability. However:
Not all requests can be guaranteed
Taste preference may vary
Customizations may change the outcome of the dish
No refunds for custom requests.
7. Allergies & Dietary Concerns
We cannot guarantee allergen-free food.
Cross-contamination may occur even when not listed on the menu.
Customers must inform us of allergies before ordering.
We are not responsible for:
Allergic reactions
Health issues caused by ingredients
Medical emergencies must be handled by calling 911.
8. Catering Returns & Cancellations
For catering orders:
Deposits
A deposit may be required to reserve the order.
Cancellation:
72+ hours before event → Full refund of deposit
24–72 hours before event → 50% refund
Less than 24 hours → No refund
Leftover food:
Food not eaten at your event cannot be returned for refund.
Serving responsibility:
Customer is responsible for:
Food holding temperature
Hygiene
Refrigeration after delivery
We are not responsible for food once it leaves the restaurant.
9. Digital Orders & Online Payments
When an order is placed online:
The order is considered confirmed once payment is processed
Preparation usually begins immediately
Cancellation is not guaranteed
Refunds for online payments depend on:
Time of cancellation
Food preparation stage
Delivery status
Refunds may take 5–10 business days to appear in bank or credit card statements.
10. Third-Party Delivery Orders
If you order through:
DoorDash
UberEats
Grubhub
Postmates
ezCater
These services handle:
Delivery drivers
Delays
Missing items
Refunds
You must contact the delivery platform directly.
We cannot issue refunds for third-party orders.
11. Store Credits & Vouchers
If a refund is approved, it may be issued as:
Store credit
Digital coupon
Replacement item
Partial or full refund
Store credits:
Cannot be exchanged for cash
Must be used before expiration
Are valid only at our location
Lost or stolen credits cannot be replaced.
12. Management Rights
Management reserves the right to:
Deny refunds
Refuse service
Limit replacements
Investigate suspicious claims
Request photo evidence
Request food return
Complaints that appear dishonest or abusive may result in refusal of service.
We maintain a record to prevent repeated claims for free food.
13. Food Temperature & Storage
Food safety is very important. Customers are responsible for:
Refrigerating leftovers within 2 hours
Reheating to safe temperature
Proper storage
We are not responsible for issues caused by improper handling after purchase.
14. Gift Cards & Prepaid Orders
Gift cards and prepaid orders:
Are non-refundable
Cannot be exchanged for cash
Cannot be returned if lost or stolen
Must be used at our location
15. Return Process
If you wish to return or report an issue:
Step 1 — Contact Us Immediately
Call us at 470-706-8338 within 2 hours.
Step 2 — Provide Details
We may ask for:
Order number
Receipt
Item name
Photo of issue
Step 3 — Return the Food
You must return the food to the restaurant so we can evaluate it.
Step 4 — Management Review
Management will inspect the food.
Step 5 — Resolution
If approved, we may offer:
Replacement
Store credit
Coupon
Refund
16. Non-Returnable Items
We do not accept returns for:
Promotional items
Complimentary items
Condiments and chutneys
Beverages
Desserts once opened
Catering leftovers
Anything not returned within policy timeframe
17. Customer Conduct
We treat customers with respect and expect the same.
Abusive or aggressive behavior, threats, profanity, intimidation, or harassment toward staff may result in:
Refusal of service
Cancellation of order
Removal from premises
Banning from future purchases
18. Limitation of Liability
Our liability is limited to the value of the order in question.
We are not liable for:
Indirect or consequential damages
Personal tastes or preferences
Missed events or catering inconvenience
Health reactions or allergies
19. Policy Changes
We may change or update this policy at any time without notice.
Latest version will be posted on our website.
Use of our services after changes constitutes acceptance.
20. Contact Information
For returns, complaints, refunds, or questions:
📍 Bawarchi Biryanis Indian Cuisine – Morrow
1375 Mt Zion Rd, Morrow, GA 30260
📞 470-706-8338
📧 support@bawarchimorrow.com
🌐 www.Bawarchimorrow.com
Acceptance of Policy
By placing an order, consuming food, or visiting our restaurant, you confirm that you have read, understood, and agreed to be bound by this Returns & Exchanges Policy.